FAQs

Frequently Asked Question

At AK Luxury Metals, we are committed to providing you with an exceptional, transparent, and seamless shopping experience. To assist you before, during, and after your purchase, we have compiled answers to the most common questions regarding our shipping processes, materials, return policies, and jewelry care.

Pick one of 3 FAQ styles

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  • How long will it take to receive my order?

    • Processing: Orders are carefully prepared and processed within 1 to 3 business days. 

      • Shipping: Standard delivery typically takes between 3 to 7 business days, depending on your destination.

  • Do you offer free shipping?

    • Yes, we offer free standard shipping on eligible orders over a specified threshold (e.g., orders over $100 USD).

  • How can I track my shipment?

    • Once your order is dispatched, you will receive an automated confirmation email containing your tracking number and a direct link to monitor your package.

  • What materials are used in AK Luxury Metals jewelry?

    • Our collections feature fine metals, including solid gold, sterling silver, and ethically sourced diamonds or gemstones. Detailed metal and gem specifications are listed on each product page.

  • Are your products hypoallergenic?

    • Yes, most of our jewelry is crafted without nickel or lead to ensure maximum comfort and suitability for sensitive skin.

  • How should I care for my jewelry?

    • To maintain luster, avoid direct contact with perfumes, lotions, chlorine, or harsh chemicals. Gently wipe your pieces with a soft microfiber cloth after wear and store them in their original pouch or box.

  • What is your return policy?

    • We accept returns on unworn items in their original packaging within 14 to 30 days of delivery, delivered at the A&K Luxuty Metals location.

  • What if my item arrives damaged or defective?

    • Contact our customer care team immediately via email or our contact form with your order number and a photo of the damaged item. We will arrange a replacement or full refund promptly.

  • What payment methods do you accept?

    • We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

  • How do I find my ring size?

    • Please refer to our Ring Size Guide on the website to measure an existing ring or determine your finger measurement before placing an order.